Refund and Returns Policy

Effective Date: 15 October 2026

At GSM KING Tools, we aim to provide a transparent and convenient shopping experience. This Return & Refund Policy explains the conditions under which customers may request order cancellations, product returns, replacements, or refunds for purchases made through https://gsmkingtools.com/.

By placing an order on our website, you agree to the applicable terms of this policy, subject to your rights under applicable law.

1. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible using the contact details provided below.

Cancellation requests will be reviewed based on the order’s processing and shipping status.

• Orders that have not been dispatched may be eligible for cancellation.
• Orders that have already been dispatched may not be cancellable through the standard cancellation process and may instead be subject to the applicable return procedure.
• If an order is cancelled by GSM KING Tools because of stock unavailability, a pricing error, or another legitimate fulfilment issue, any payment collected for that cancelled order will be refunded as applicable.

Nothing in this section limits any cancellation rights available under applicable law.

2. Return Eligibility

Customers may contact us to request a return or replacement if a product is:

• Received damaged or defective.
• Incorrect or different from the product ordered.
• Missing essential items that were included in the product listing.
• Otherwise eligible for a return under applicable law or the specific product terms.

Return requests will be reviewed based on the product condition, supporting information, and the circumstances of the order.

Products should generally be returned with their original packaging, accessories, invoice, and included components, where reasonably available.

We will not deny a valid consumer claim solely because original packaging is unavailable where applicable law provides otherwise.

3. Return Request Procedure

To request a return or replacement:

1. Contact us using the email address or phone number listed on our website.
2. Provide your order number, product name, and reason for the request.
3. Where relevant, provide clear photographs or videos showing the damaged, defective, incorrect, or missing item.
4. Wait for our team to review your request and provide return or replacement instructions.

Please contact us as soon as reasonably possible after discovering an issue so that we can investigate and assist you.

Do not send a product back without first confirming the return address and instructions with our support team.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us with your order details and supporting evidence.

After reviewing the claim, we may arrange an appropriate remedy, such as a replacement, repair, or refund, depending on the circumstances, product availability, applicable warranty terms, and applicable law.

If a return shipment is required for a verified issue, we will communicate the applicable shipping arrangements and responsibility for return costs in accordance with applicable law.

5. Non-Returnable Products

Certain products may not be eligible for return for reasons such as hygiene, product safety, customisation, activation, or the nature of digital delivery, where such restrictions are lawful and were appropriately disclosed before purchase.

Examples may include:

• Products specifically identified as non-returnable in their listing, subject to applicable law.
• Customised products that cannot reasonably be resold, where legally permitted.
• Digital licences, software activation products, or electronically delivered services after successful delivery or activation, where the restriction is lawful and disclosed before purchase.

These exclusions do not apply where a refund, replacement, or other remedy is required by applicable law, or where the product was defective, misrepresented, incorrectly supplied, or not delivered as agreed.

6. Refund Eligibility

A refund may be considered in circumstances including:

• An order cancelled before dispatch, where cancellation is accepted.
• An order cancelled by GSM KING Tools because it cannot be fulfilled.
• A verified damaged, defective, incorrect, or materially misdescribed product.
• A payment successfully collected for an order that was not fulfilled.
• A duplicate payment or another verified payment-processing error.
• Other circumstances where a refund is required under applicable law.

Refund requests will be reviewed fairly, taking into account the transaction records, order status, and relevant circumstances.

7. Refund Processing Time

Once a refund is approved, we will initiate it through the applicable payment method or payment service provider, where supported.

The time taken for the amount to appear in the customer’s account may depend on the payment provider, bank, card issuer, or payment method.

We will communicate relevant refund information when available. Customers should retain the order number and transaction reference until the refund is completed.

8. Payment Failure and Duplicate Transactions

If a payment fails but money appears to have been debited from your account, please contact us with the order number and available transaction reference.

We will check the transaction status with the relevant payment provider.

If a duplicate payment or an unintended successful debit is verified, we will take appropriate steps to resolve the issue and arrange a refund where applicable.

Customers may also contact their bank or payment provider for assistance with a pending or disputed transaction.

9. Shipping Charges and Return Costs

Original shipping charges and return shipping costs will be handled according to the circumstances of the return, the information disclosed at checkout, and applicable law.

Where a return or replacement is required because of a verified seller-side error, defective product, or incorrect item, the applicable return costs will be handled in accordance with applicable law.

For other approved returns, any applicable shipping charges or deductions will be communicated to the customer before the return is finalised, where required.

10. Exchanges and Replacements

Replacement or exchange requests are subject to verification, product availability, and the nature of the issue.

If an equivalent replacement is unavailable, we may offer another appropriate resolution, including a refund where applicable.

The customer will be informed of the proposed resolution before it is processed.

11. Warranty Claims

Some products may be covered by a manufacturer’s warranty or seller warranty, as stated in the relevant product listing or warranty documentation.

Warranty claims are subject to the applicable warranty terms. A warranty claim is distinct from a return request, although both may be relevant when a product is defective.

Customers should contact our support team with their order details and a description of the issue for assistance.

12. Digital Products and Activation Services

Where digital licences, software activation services, credits, or other electronically delivered products are offered, customers should carefully review the product description and compatibility requirements before purchase.

For digital products, refund eligibility may depend on whether the service was delivered or activated, the cause of any failure, the specific product terms, and applicable law.

If an activation fails, a purchased digital item is not delivered, or a transaction is duplicated, please contact our support team for investigation.

No provision in this section excludes a refund or other remedy required by applicable law.

13. Contact Us for Returns and Refunds

For cancellation, return, replacement, or refund assistance, please contact:

Business Name: GSM KING Tools
Website: https://gsmkingtools.com/
Email: info@gsmkingtools.com
Phone: +91 9571098135
Address: Shop No. 108, First Floor, Sethi Plaza, 18/2847 Beadonpura, Karol Bagh, New Delhi, India.

Please include your order number and a brief description of your issue when contacting us.

14. Changes to This Policy

GSM KING Tools may update this policy to reflect changes in business operations, payment processes, product categories, or applicable legal requirements.

Any revised policy will be published on this page with an updated effective date. Updates will not remove rights that customers are entitled to under applicable law.

We appreciate your trust in GSM KING Tools and will make reasonable efforts to handle return and refund requests fairly and transparently.