Privacy Policy

Effective Date: 15 October 2026

At GSM KING Tools, accessible at https://gsmkingtools.com/, we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you use our website or purchase our products, we may collect the following information:

• Personal Information: Your name, email address, phone number, billing address, and shipping address.
• Order Information: Products purchased, order details, transaction reference numbers, and order history.
• Payment Information: Payment status and transaction-related details provided by our payment service providers. We do not intend to store your complete card details, UPI PIN, passwords, or other confidential payment credentials on our website.
• Technical Information: IP address, browser type, device information, website usage data, and cookies, where applicable.
• Communication Information: Information you provide when contacting us for customer support, order updates, returns, refunds, or other enquiries.

2. How We Use Your Information

We may use the information collected for the following purposes:

• To process, confirm, and deliver customer orders.
• To manage payments, cancellations, and eligible refunds.
• To communicate order confirmations, shipping updates, and important service notifications.
• To respond to customer enquiries and provide after-sales support.
• To maintain customer accounts and order records.
• To detect suspicious transactions, prevent fraud, and protect website security.
• To improve our products, services, website functionality, and customer experience.
• To comply with applicable legal, tax, accounting, and regulatory requirements.

We will use personal information for additional purposes only where permitted by applicable law or where the required consent has been obtained.

3. Payment Security

Payments made through our website may be processed by third-party payment service providers, including PhonePe Payment Gateway if and when enabled.

Payment transactions are subject to the relevant payment provider’s terms, privacy policy, and security procedures. We may receive transaction status and reference details necessary to confirm and manage your order.

Customers should never share their UPI PIN, OTP, card PIN, or banking password with anyone claiming to represent GSM KING Tools.

4. Sharing of Information

We do not sell customers’ personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment gateways and payment processing partners.
• Courier, shipping, and delivery companies.
• Website hosting, maintenance, security, and technical service providers.
• Professional advisers and authorised service providers where necessary.
• Government authorities, regulators, or law enforcement agencies when required by applicable law.

Such information will be shared only as reasonably necessary for the relevant purpose and subject to applicable legal requirements.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support shopping cart functionality, maintain sessions, remember preferences, improve website performance, and understand website usage.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including account access or checkout functionality.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and accounting records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable law.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no website or electronic transmission method can be guaranteed to be completely secure. Customers should use secure devices and avoid sharing confidential account or payment credentials.

8. Your Privacy Rights

Subject to applicable law, you may contact us to request access to or correction of your personal information, raise a privacy concern, or request deletion of information that we are not legally required to retain.

We may need to verify your identity before processing such requests.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. These services operate under their own terms and privacy policies.

GSM KING Tools is not responsible for the privacy practices of independent third-party websites. We encourage customers to review the relevant policies before sharing personal information.

10. Children’s Privacy

Our website is intended for customers who are legally able to make purchases under applicable law. We do not knowingly seek to collect personal information from children in circumstances where parental consent or other legal authorisation is required.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, payment services, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

12. Contact Us

For questions, concerns, or requests relating to this Privacy Policy, please contact:

Business Name: GSM KING Tools
Website: https://gsmkingtools.com/
Email: info@gsmkingtools.com
Phone: +91 9571098135
Address: Shop No. 108, First Floor, Sethi Plaza, 18/2847 Beadonpura, Karol Bagh, New Delhi, India.

We will review privacy-related enquiries and respond within a reasonable period, subject to applicable legal requirements.